TERMS & CONDITIONS
- No refunds will be given to AAU members after the player’s team has been finalized, there is not an option to replace a player that no longer wants to participate.
- If a player willingly leaves a team, no refund will be granted. If there is a remaining balance on the player’s account, the balance will be due in full within two weeks of notification.
- Roster deposits are non-refundable. No exceptions.
- Players that sustain season-ending injuries will receive a prorated refund at Pure Basketball’s discretion.
AUTOMATIC BILLING – OPEN INVOICES FOR PRIOR CUSTOMERS
When applicate, all open invoices (for prior customers) will be automatically billed to your credit card if the invoice extends past 30 days overdue. You will receive an email advising you of the charge one day prior.
CREDIT CARD FEES
All payments made via a credit card will be charged a 5.2% processing fee.
CAMPS & CLINIC REFUNDS
If you file a Refund Request Form 7 days or more prior to the start of your registered program, a full refund will be be processed less a 6% online processing fee and the cost of the pre-printed program t-shirt. Refund must be requested via our Refund Request Form as no other methods will be accepted (and must be done seven days prior to the start of the camp/clinic). No refunds will be issued within seven days of the start of the program due to the planning and hiring of staff. Staff is hired and finalized seven days prior to start of the program based on the number of registered players.
Exemption: Refunds will be issued only for injured players and/or players with medical issues. A Refund Request Form must be completed with an accompanying medical note. Refund Requests Form stating medical reasons will not be accepted without a doctor’s note. Refund Request Forms must also be submitted within 30 days of the last day of the program. No refunds will be accepted after 30 days.
Each Pure Basketball, Inc. event has its own refund policy, stated below. Additional information may be included on each event’s registration page. Be sure to read and understand our policies carefully before submitting your registration. All refunds are issued in the form of a business check within 10 business days of approval. Please note there is a 6% transaction and processing fee subtracted from the original purchase amount. All written checks (from Pure Basketball, Inc.) must be cashed within 180 days or the check will be voided. If a voided check is rewritten, there will be a $35 bank fee and 3% service fee deducted. There is a $50 fee for any returned/bounced checks.
There will be no refunds granted for a team(s) canceling within 7 days of the tournament start date – NO EXCEPTIONS. If the schedule has been released and another team is not found to play in your teams’ slots, an additional $100 will be charged for each game missed. Any team that does not show up for its scheduled games will be automatically be charged $100 per game missed. Any team that leaves prior to the conclusion of its game will be automatically charged $100 per game missed . NO EXCEPTIONS.
Private or Semi-Private Lesson cancellations must be done 24 hours prior to the scheduled lesson. Lessons canceled within 24 hours will not be refunded and/or will be invoiced if not paid yet. Small Group Workout cancellations must be done 4 hours prior to the scheduled workout. Workouts canceled within 4 hours will not be refunded and/or will be invoiced if not paid yet. Team Training or Traveling Clinic cancellations must be done 24 hours prior to the scheduled event. Events canceled within 24 hours will be refunded and/or invoiced at 50% of the agreed upon cost.
All checks issued by Pure Basketball, Inc. must be cashed within 180 days of the issuance date. Any checks that are not cashed within 180 days will be canceled. If rewritten, a banking fee ($35) and processing fee (6%) will apply.